Privacy Policy

Effective Date: May 25, 2025 | Boston Lighting Collective | Greater Boston, MA

Boston Lighting Collective ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or contact us.

1. Information We Collect

We collect information you provide directly when you submit a quote request or contact us:

Name (first and last)
Email address
Phone number
Property address
Property type (residential, condo, commercial)
Any additional details you choose to share in your message
SMS opt-in consent status

We do not automatically collect cookies, tracking pixels, or analytics data. We do not collect payment information through this website.

2. How We Use Your Information

We use the information you provide solely to:

Respond to your quote request
Schedule and coordinate installation and removal services
Send SMS messages if you have opted in (see Section 4 below)
Communicate seasonal reminders and service updates

We do not use your information for advertising, profiling, or any automated decision-making.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

Formspree — our form processing provider, which receives and forwards your quote submissions to us. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
Twilio — our SMS messaging provider, which transmits text messages on our behalf. Twilio's privacy policy is available at twilio.com/legal/privacy.
Law enforcement or legal process — if required by applicable law or a valid legal order.

No mobile information (phone numbers or SMS consent) is shared with third parties or affiliates for marketing or promotional purposes.

4. SMS Messaging

    SMS Program Disclosure
    Boston Lighting Collective offers SMS communications for quote follow-up, scheduling confirmations, and seasonal updates. You must explicitly opt in by checking the consent box on our quote form. Message frequency varies. Msg & data rates may apply.
  

Opt-In: By checking the SMS consent box on our quote form and submitting your phone number, you agree to receive text messages from Boston Lighting Collective at the number provided.

Opt-Out: You may opt out at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further messages will be sent.

Help: Reply HELP to any SMS for assistance, or contact us directly at (888) 711-0820.

Carriers: Carriers are not liable for delayed or undelivered messages.

Condition of purchase: SMS opt-in is never required as a condition of purchasing or receiving our services.

No sharing: Phone numbers and SMS consent information are never shared with third parties for their own marketing purposes.

5. Data Retention

We retain your contact information for as long as necessary to fulfill the service relationship or as required by applicable law. If you would like your information deleted, please contact us at the information below and we will remove it within 30 days.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access or disclosure. Your form submissions are transmitted securely via Formspree's encrypted infrastructure. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for SMS communications at any time

To exercise any of these rights, contact us using the information in Section 9.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out:

Business: Boston Lighting Collective
Phone: (888) 711-0820
Service Area: Greater Boston, Massachusetts

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after any update constitutes acceptance of the revised policy.